Covid-19 relief action: PaygOps support distributors to 'keep the lights on' for the most vulnerable

Understanding the urgent need to adapt processes to continue serving customers at the last-mile, PaygOps has mobilised its teams to support distributors worldwide in mitigating the impacts of the Covid-19 lockdown.

Distributors are facing a dual challenge as the COVID-19 pandemic unfolds. One rests upon the reduced ability for the most vulnerable people at the Bottom-of-the-Pyramid to repay their micro-loans, and thus limiting their access to essential services. The second challenge relies on the difficulties to maintain communication with customers when not physically present on the field.

To answer these needs, Solaris Offgrid has developed a bulk SMS campaign functionality powered by PaygOps, to enable distributors to send customised messages in bulk to all of their customers to pass on special promotions or grace periods to ensure that the end-user devices will stay on during the lockdown and eventually better support them during this extraordinary time when loan repayment might be challenging. By offering tailored workflows that can adapt to the clients' business model, we are building SMS campaigns that are 100% customisable, from the content to be displayed to the category of customers it will be sent to e.g. active customers, customers who are late on repayments, freshly defaulted, or other specific category of customers.

Taking advantage of the flexibility of PaygOps, integrated with an ecosystem of specialised applications to adapt to the distributors’ processes and workflows, our talented team of developers was able to build customised solutions within only a few hours, providing a quick answer to distributors’ urgent needs. The requirements for designing a custom workflow can vary from one client to another, but the process remains the same, as illustrated in the below picture.

PaygOps Developers and Customer Success teams are more than ever dedicated to support our ecosystem of partners to provide efficient solutions to ensure the continuity of service to those who need it most.

Are you experiencing challenges to run your operations or need custom solutions to maintain the quality of service to your customers? Get in touch with our Customer Success team!