IoT and usage-based data management in PaygOps

A multiplicity of business models adopted by last-mile distributors is driving software companies to provide a management system that can support a strategy that changes from the traditional pay-as-you-go. This model relies on M2M connectivity to monitor systems remotely and switch off the device if payments have not been made. Some businesses are shifting their strategy to leverage the Internet of Things (IoT) to improve their ability to get a deeper insight into their device performance.

Devices with sensors or smart metering systems are key to distributors whose purpose is to offer unparalleled service and support to their customers.

Understanding the importance of data, PaygOps is developing features that enable distributors to import, store and display usage-based data.

Displaying usage-based data in PaygOps

Whether it is per kWh/h, litre of water or kg of gas used, distributors will have access to accurate information to propose an adapted pricing policy that reflects clients’ actual consumption. With this information, they can anticipate client’s needs, ensure their product lines up with their expectations before they even ask for a new service. Refiling options are a good example of how distributors could adjust their offering to supply a customer. Based on the data collected with PaygOps, distributors will know when a client potentially needs a refill and thereby avoid a shortage of energy supply.

Running an efficient after sales service

Performance-related data such as the remaining battery charge or a loss of water pressure will be leveraged to anticipate any potential technical issues. Distributors will be able to detect if a device does not operate normally, provide technical assistance or guidance to clients if the issue results from improper use.

Only “smart” devices meaning that have the capacity to gather data and make it accessible through API, will allow PaygOps to display such information.

Big data visualization tools

Data visualization capabilities such as graphs, charts and diagrams, will be available in PaygOps toward the end of the year. Distributors will be provided with an accessible way to understand trends, outliers, data patterns and ultimately consumer behaviour. They could then create tailored offers that meet clients’ specific needs.

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About PaygOps:

We empower suppliers of essential products and services with flexible, inclusive IT solutions that amplify their mission to serve the unbanked worldwide, even in the most remote areas. PaygOps seamlessly integrates with enterprise applications, payment systems (Mobile Money), and API services, enabling the smooth management of lease financing (for both Paygo and non-Paygo products) and operations across key sectors including solar, agriculture, clean cooking, access to water, e-mobility and microfinance. Designed for modularity and interoperability, PaygOps simplifies access to credit, streamlines distribution, and provides investors with critical financial data and insights.