PaygOps Custom App Designer: Build your own Mobile App and Empower your Field Agents

What if we told you there's a way your business could cut client registration time by 4x? 🤔

We’re thrilled to be launching another game-changing feature developed by PaygOps: the Custom App Designer, a flexible, highly customisable mobile application builder, expanding on our commitment to create robust, user-driven solutions. Building on the strength of our User Journey Editor, this innovative tool enables businesses to design streamlined, purpose-built mobile experiences tailored specifically to the needs of their field agents, making critical processes faster and simpler than ever.

The PaygOps Custom App Designer allows last-mile distributors (LMDs) to create a bespoke mobile application focused solely on the most essential tasks and workflows their field agents need, setting it apart from the standard PaygOps Agent App. Using the custom app, agents can instantly access critical processes, such as: client enrolment, product delivery or pickup, issue reporting, device swapping, and many more – without the distraction of additional features that may not be as essential to their role. This enhanced accessibility allows for faster task completion and minimises the chance of human error, creating a smoother, more intuitive workflow for agents in the field. 

“Through extensive pilot testing with our customers, we've witnessed remarkable productivity gains unlocked by the Custom App Designer. For instance, one of our major clients in the agriculture sector created a custom app (for ~1500 agents) focused on customer registration, reducing the time required for this key process from 12 minutes down to just 3 minutes. This kind of impact demonstrates the power of tailored solutions in simplifying critical processes”, explains PaygOps’ co-founder and CTO, Benjamin David.

Earlier this year, we introduced the PaygOps User Journey Editor, a powerful no-code customisation tool within PaygOps that allows users to design and modify workflows and tasks within the desktop platform. The User Journey Editor enables users to create tailored processes without requiring IT expertise or developer support. Now, with the PaygOps Custom App, the user-defined journeys can be incorporated into a dedicated mobile app, ensuring agents can focus on what matters most in the field.

“The Custom App Designer was a natural next step in our efforts to deliver highly customisable and user-friendly tools. This solution builds on the strong foundation of our User Journey Editor, empowering our clients to tailor the user journeys to their unique needs and provide an optimised, mobile experience for their field teams. We're confident that this new tool will enable our clients to reach new levels of efficiency, helping them get the most out of the PaygOps platform”, adds the CTO.

Getting started with the PaygOps Custom App Designer

Built on the strength of the User Journey Editor, the Custom App Designer allows admin users to create tailored mobile experiences smoothly from the desktop platform. Begin by creating your user journeys through the User Journey Editor – this step provides the foundation that your custom app will leverage. Once your user journeys are set up, you can access the Custom App Designer to select the specific user journeys and dashboards you’d like your custom app to feature. Once configured, your field agents only need to download the app from the Google Play Store, and instantly access the tailored app that will enable them to streamline their processes.

Additional customisation options

For companies who want to take customisation even further, PaygOps offers a premium branding option. This allows businesses to personalise their custom app with a unique name, logo, splash screen, colour scheme and even a custom description for app listings, enabling them to create a branded experience that reflects their company’s identity.

Use Cases

1-Taking Customisation to the Next Level: A Fully Tailored App for Field Operations

AmbassaCrop* is an agritech distributor that uses the PaygOps Custom App Designer to create a streamlined mobile app fully tailored for their field agents - who they know as ambassadors. Their custom app, called “Harvest Ambassadors”, focuses on 3 key user journeys: Client Registration, Offtaking, and Product Delivery, with each process customised to reflect the company's unique terminology. Instead of the generic "client registration," the process is labelled "Sign up a Farmer"; "Offtaking" becomes "Receive Produce"; and "Product Delivery" is named "Deliver Inputs to Farmer."

This tailored app provides agents with a clear, efficient tool that leverages company-specific language and branding, allowing the ambassadors to access the most essential workflows quickly, following the jargon and procedures they’re most familiar with. It empowers them by simplifying tasks, saving time, enhancing data accuracy and boosting productivity.

*Fictional name

2-Simplicity and Precision: A Focused Custom App for Lead Generation

A company leverages the PaygOps Custom App Designer to create a streamlined custom app specifically for their Lead Generators, the field agents responsible for registering new leads and clients. Their simple yet powerful app is designed with just one essential user journey: "Lead Registration", as well as the “Leads” dashboard*. By focusing solely on this process, the custom app provides an intuitive, distraction-free tool for their lead generators to gather client information quickly and accurately in the field.

Data collected through the custom app syncs automatically with the full PaygOps platform, allowing other teams within the company (i.e. Sales and Support) to access and leverage the newly captured lead information, to promptly move forward with follow-ups, product demonstrations, and other key processes. This targeted, easy-to-use app enables their lead generators to work more efficiently, ultimately driving a faster, more coordinated approach to client acquisition across the company.

* This and more customisation possibilities coming soon!

Key Benefits of Creating a Custom App

• Reduced Agent onboarding time: with a simplified interface focused solely on critical tasks, new field agents can be trained and onboarded more quickly than with the standard PaygOps Agent app.

• Enhanced efficiency: field agents can complete tasks like registering a lead or reporting an issue, etc, following minimal steps, saving valuable time and increasing daily productivity.

• Improved User Experience: the app’s streamlined design eliminates unnecessary steps and distractions, reducing potential frustration and errors while offering agents a seamless experience in the field.

• Targeted access and control for managers: management can customise the app to include only the information and processes agents need, providing greater control over data access and security.

The PaygOps Custom App Designer represents the latest step in our commitment to delivering more adaptable, user-friendly solutions for our clients. With this tool, LMDs can achieve greater operational efficiency, control, and customisation, ensuring field agents are empowered with the right tools at their fingertips.

Want to experience the benefits of the PaygOps Custom App Designer yourself? 

Contact your Customer Success account manager to activate the feature on your PaygOps platform.

Not a PaygOps client yet? 

Get in touch with us and book a demo of our software.

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About PaygOps:

Solaris Offgrid’s flagship fintech software, PaygOps, enables credit to be provided to the bottom of the pyramid for essential products like solar home systems, agri-inputs, water pumps. The end customers pay incrementally via mobile money under a PAYGO model. PaygOps provides the software infrastructure to manage the contracts, payments and related communication for the local retailers of such products. Our affordable modular and interoperable solution connects energy and payment methods (Pay-as-you-go, mobile money) to a suite of enterprise applications that allows the smooth management of lease financing and field operations, while providing key financial data and metrics to investors.