Masunga (Formerly Solaris Offgrid) Privacy Policy

Last updated: 07/01/2025

Masunga (Formerly Solaris Offgrid) operates PaygOps.com and provides the PaygOps platform (web and mobile application). This policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information as described in this policy.

1. Scope & Applicability

This Privacy Policy applies to:

- The PaygOps platform (web and mobile applications)
- The public website www.paygops.com

It explains what data we collect, how we use it, and the measures we take to protect it.

2. Information We Collect & How We Use It

Personal Data Collection

When you visit our website or use our platform, we may collect personal data, including but not limited to:

Contact details (name, email, phone number)
Account information (username, password)
Payment details (billing information, transaction history)
Technical data (IP address, device information, browser type)
Usage data (page visits, session activity, interactions)

We collect and process this data to:

Provide and operate our services
Offer customer support and respond to inquiries
Improve platform functionality and user experience
Ensure security and compliance with legal obligations

Data Security

We implement industry-standard security measures to protect your personal data, including encryption, access controls, and secure data storage. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

3. Processing of Platform Data

If you are using our PaygOps web platform or Mobile App we collect additional "Platform Data" necessary to the functioning of our services.

For purposes of the GDPR and the Swiss Federal Act on Data Protection, we are the processor of this data only when we process Platform Data as per your instructions. We are the controller of Service Data when we process Platform Data for improving our Service(s) as expressly permitted by you according to this Notice. Platform Data means all electronic data, text, messages or other materials, including Personal Data of Users and End-Users, submitted to our service(s) by you through your Account in connection with your use of the service(s).

If you are an EEA or Switzerland-based customer, then you are responsible for compliance with the applicable data protection law where you are the “controllers”. In your role as a controller, you are authorizing, on behalf of you and your authorized agents and End-Users, and representing that you have the authority to provide such authorization to the processing and transfer of Personal Data in and to the United States and other countries which may have different privacy laws from your or their country of residence. As the controller, it shall be your responsibility to inform the End-Users about the processing, and, where required, obtain necessary consent or authorization for any Personal Data that is collected as part of the Platform Data through your use of the Service(s). We will take all steps reasonably necessary to ensure that the Service Data is treated securely and in accordance with this Notice.

As the processor of Personal Data on your behalf, we follow your instructions with respect to the Platform Data to the extent consistent with the functionality of our Service(s). We implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, Personal Data.

Except as expressly permitted by you under this Notice or the SaaS contract, we do not own, control or direct the use of Platform Data, and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by you or as required by law. Unless we explicitly agree otherwise in writing, you will not process sensitive personal data (such as health data) on our platform.

4. Log Data & Analytics

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

When an User or End-User uses the service(s), we automatically receive and record certain information of such user. This information includes device model, operating system, unique hardware identifier, IP address, the type of browser being used, usage pattern through cookies and browser settings, query logs and product usage logs.

In addition, we may use third party services such as Google Analytics that collect, that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Our public website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

5. Cookies & Tracking Technologies

To enrich and perfect your online experience, PaygOps.com uses "Cookies". A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. PaygOps.com uses cookies to help PaygOps.com identify and track visitors, their usage of https://www.paygops.com, and their website access preferences.

PaygOps.com uses cookies and similar tracking technologies to:

Remember user preferences
Improve site functionality
Analyze traffic patterns

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to PaygOps.com's use of cookies. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of some services.

6. Communication & Marketing

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

In addition, we may contact you to notify you regarding your account, to troubleshoot problems with your account, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email.

7. Third-Party Services & External Links

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Changes to this Privacy Policy

This Privacy Policy is effective as of 6/08/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us at [email protected]